Customer ratings and reviews available now!

You may have noticed a great new feature on sudtourisme.nc: the display of customer ratings and reviews on certain pages of the site. This new service will let you discover places and services based on recommendations from other travellers. You, too, can contribute by adding your own reviews right now!

A fair rating calculated from all the reviews published on the web

At present, a score from 0 to 10 is displayed on most providers of activities, accommodation, restaurants, and places to visit. This is an average automatically calculated based on thousands of reviews available on the internet. This average rating reflects the experience of hundreds of travellers.

In order to offer you the best recommendation possible, our site uses highly innovative software “FairGuest” to collect thousands of reviews from the world’s leading platforms: Booking.com, TripAdvisor, Airbnb, Hotels.com, Facebook, and Google. Reviews are then aggregated and displayed on the site’s pages.

In addition to these already highly reliable sources, we also display reviews collected locally via this site. FairGuest can thus calculate a fair average score even for small structures.

TUTORIAL: Publishing a new review

1. Search for the provider or location in question by typing its name in the “Search” field (magnifying glass at top right).
2. Open the page corresponding to your search.
3. Go to the bottom of the page (“Post your review” section) or click the “Post a review” button on the right-hand side of the page.
4. Fill in the form, and click “Send my review”.

Tutorial : ajout d'un avis
Tutorial : ajout d'un avis

Why is it important to have your say?

  • To help other site visitors make their choices
  • To tell professionals about your positive and negative experiences
  • To help small businesses make a name for themselves
  • To point out errors or tips to other Internet users
  • To help us identify topics of interest to you

Your opinion counts! It helps us improve the quality of the services and information available on this site.

What happens once the review has been added?

1. Verification of the review

When you submit a review via the online form, our teams are immediately informed by an automatic email. We then check the new review to make sure it complies with the publication rules and seems fair and true. If in doubt, we will contact the service provider concerned to check that you have actually used the service.

All positive and negative reviews will be published, provided they are well-founded and reflect a real experience on site.

2. Right of reply

Professionals are also informed when a review has been posted on their filesheet. The professional then has 3 days to reply to your comment. After this deadline, your review will be published, along with any response.

3. Publishing your review

Once the review has been validated, you must wait 3 days for it to be visible online in order to respect the Professional’s right of reply. You will then receive an email informing you that your review has been published or rejected.

The content of reviews must not contravene the laws and regulations in force in New Caledonia. In particular, the following comments will be de facto deleted:

  • Injurious or defamatory comments directly targeting a person (the Professional or another customer for example)
  • Propositions contrary to public order, morality, incitement to discrimination, hatred or violence (racism, insults, pornography, vulgarity, harassment etc..) *
  • Message inciting to go to another provider
  • Message containing personal info (email, number, name, surname…) or a link to another site
  • Message published by an identifiable third party linked to the provider (manager, employee etc..)

* In particular, incitement to discrimination, hatred or violence, any remarks of a racist, anti-Semitic, xenophobic, sexist, homophobic or revisionist nature or, more generally, defamatory or insulting remarks are illegal and strictly forbidden on the site, and will therefore be rejected.
Proposals that are contrary to public order and morality, harmful, threatening, abusive, hateful, harassing, vulgar, obscene, threatening or revealing information relating to a person’s private life or likely to infringe it by revealing personal details (email, postal address, telephone…) are also prohibited and will be rejected.), such as respect for the human person, its dignity, equality between men and women or in any way infringing on minors, reproducing private exchanges, using works protected by copyright, any contributions of a pornographic, paedophile or violent nature, without this list being exhaustive…

In accordance with Article D111-17 of the French Consumer Code, you can consult the legal provisions relating to the dissemination of notices on our website.

Tools for professionals

As a tourism professional in the South Province (hotelier, restaurateur, activity provider, etc.), you have access to services that enable you to make effective use of the reviews and ratings published about your business:

  • Access to an interface for tracking and responding to reviews
  • Option to display your average and latest reviews on your website (FairGuest widget)
  • Notification of a review

These services are provided free of charge by Sud Tourisme. Contact us to make a request.